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- Customer Service begins with an "A"
- E-Business's Best Friend: eCRM
- Seven Ways to Make Your Customers Feel Important
- The Right Answer is "Yes!"
- Setting Up a Customer of the Week Program for a Mobile Car Wash
- Hiring Talent: Michael Jordan vs. Myself
- Learn to Anticipate Your Customer's Needs
- Should I Have My Company Mystery Shopped?
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- Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the t.... read more » - Learn to Anticipate Your Customer's Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although Ive been l.... read more » - Hiring Talent: Michael Jordan vs. Myself
Hiring for "Signature Service" The importance of hiring natural talent to be the face of your restaurant and the process of hiring employees that are.... read more » - Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your c.... read more » - The Right Answer is "Yes!"
We were staying with friends while on a short vacation and naturally went on a buying excursion to give a thank you gift to our hosts. The item we pi.... read more » - Seven Ways to Make Your Customers Feel Important
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you wo.... read more » - E-Business's Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If.... read more » - Customer Service begins with an "A"
Customer service is built on the bedrock of a positive attitude. Without the positive attitude all of the attempts to "train" customer service will f.... read more »